An integrated phone system in a CRM makes every customer call count, helping your business work smarter and grow faster.
integrated communication
Fully integrated phone system into Blitz.
Log and analyze all calls into or out of your company with ease.
Experience a seamless transition between computer and mobile device.
Automated Call Routing
The system can automatically route incoming calls to the appropriate team member based on pre-set rules such as availability, expertise, or customer preference.
Ensures that customers are always connected to the right person, improving response times and customer satisfaction.
Voicemail Drops
High engagement
Voicemail drops can achieve higher engagement rates compared to other forms of direct marketing. Since the message is delivered directly to the recipient's voicemail, it personalizes the interaction and can be listened to at their convenience, increasing the likelihood of the message being heard.
A cost effective approach
Voicemail drops are a cost-effective marketing tool because they allow you to reach a large audience without the expense of live calls. Additionally, since the message is pre-recorded, it eliminates the need for a large call center staff, thereby reducing labor costs.
Easy to scale
Voicemail drops can easily be scaled to reach a larger audience as your marketing needs grow. This scalability makes it an ideal tool for both small businesses aiming to expand their reach and large companies looking to maintain engagement across a broad customer base.
IVR System
By automating responses and routing calls effectively, IVR reduces the need for live agents, cutting down on labor costs and freeing up staff for more complex tasks.
IVR systems provide round-the-clock service, ensuring that customers can access information or perform transactions anytime, enhancing overall service accessibility.
IVR allows routing of calls so the caller gets directly to the person they need to talk to.
Unmatched, Unlimited, Amazing, 24x7 Support
We’re not just a software company. With extensive marketing roots (15+ years), we decided to branch out and provide software that works. So, we can help with not only how the software works but also how to use it effectively! Our Customer Care Team offers unmatched and unlimited 24×7 support.
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Frequently Asked Questions
An integrated phone system in Blitz combines traditional phone capabilities with CRM features, allowing you to make, receive, and log calls directly within the CRM platform. This ensures that all call data, such as duration, caller information, and call recordings, are automatically stored in the customer’s profile for easy access and management.
Yes, the Blitz phone system supports call recording, which can be a valuable tool for training and quality assurance. It is designed to comply with privacy laws, but you should always inform callers that their call may be recorded in accordance with local regulations.
Yes, with Blitz's integrated phone system, you can access and view customer information in real-time during calls. This feature enables you to personalize interactions and quickly address any customer concerns based on their history and previous interactions.
The analytics provided by the Blitz phone system can offer insights into call volumes, call durations, peak call times, and caller satisfaction levels. This data can help you optimize staffing, improve customer service protocols, and enhance overall communication strategies to better meet customer needs.